Welcome to Veloerra. By creating an account and using our video editing services, you agree to comply with this User Policy, which ensures a safe, professional, and respectful environment for all clients and collaborators.
User Responsibilities
As a Veloerra client, you agree to:
Provide accurate and truthful information when submitting project details or making a purchase
Keep your account credentials and project access links confidential and secure
Use our services only for lawful purposes and in line with copyright regulations
Respect the Veloerra team and communicate clearly and professionally
Prohibited Activities
You agree not to:
Share, resell, or redistribute Veloerra's video editing services without authorization
Use another person's account or allow others unauthorized access to yours
Engage in harassment, abusive language, or unprofessional behavior in communications
Attempt to hack, disrupt, or interfere with our platform's security or functionality
Upload harmful, illegal, or copyrighted content that you do not own or have rights to use
Account Suspension or Termination
Veloerra reserves the right to suspend or terminate accounts that violate this User Policy or our Terms of Service. In cases of serious violations (e.g., fraud, harassment, distribution of illegal content), access may be permanently revoked without refund.
User Content
If you upload files, scripts, or any media for editing:
You retain full ownership of your content
By submitting content to Veloerra, you grant us a limited license to edit, process, and deliver the final project
You are solely responsible for ensuring that the content you provide is legal, free of third-party restrictions, and does not infringe on intellectual property rights
Community & Communication Guidelines
To maintain a professional collaboration, all users must:
Communicate respectfully with the Veloerra team
Avoid spam, irrelevant requests, or abusive behavior
Report any misuse or policy violations to support@veloerra.com
Limitation of Responsibility
Veloerra is not responsible for:
Actions taken by clients that violate this policy
Consequences resulting from the misuse of delivered video content
Third-party claims related to materials provided by the client
Changes to User Policy
We may update this User Policy from time to time. Updates will be posted on this page with the revised Effective Date.
Contact Us
For questions about this User Policy, please contact us:
📧 Email: support@veloerra.com
📍 Address: 30 N GOULD ST STE R SHERIDAN WYOMING 82801
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