Veloerra provides professional video editing and creative services. By purchasing or accessing our services, you acknowledge and agree to these Terms and Conditions.
Eligibility
To use our services, you must be at least 16 years old or have parental/guardian consent
By placing an order, you confirm that the information you provide is accurate and complete
Account Registration
You are responsible for maintaining the confidentiality of your account credentials (if applicable)
You agree not to share your account or project access with unauthorized third parties
Veloerra is not liable for unauthorized access resulting from your negligence
Use of Services
Our services are provided solely for your personal or business use, in line with the project brief
You may not copy, resell, or redistribute any edited content delivered by Veloerra without appropriate usage rights
Any misuse of our platform or services (fraud, abuse, hacking attempts) may lead to suspension or termination of your account or project
Payments & Refunds
All payments must be made through our secure payment gateways
Prices are displayed in [currency] and may change without prior notice
Veloerra offers a 7-day money-back guarantee, provided you have not approved or used more than 20% of the delivered project
Refund requests made after 7 days, or once a project is substantially completed, will not be accepted
For more details, please review our Refund Policy
Delivery & Access
Once your order is confirmed, you will receive access to project updates, drafts, and final deliveries through the communication channels agreed upon
Delivery timelines are approximate and may vary based on project scope, client responsiveness, and revisions
Veloerra reserves the right to withhold delivery if full payment is not received
Intellectual Property
All raw editing work, tools, and methods used by Veloerra remain our intellectual property
Once full payment is made, you retain rights to the final delivered video(s), subject to any third-party licensing restrictions
You may not claim ownership of Veloerra's editing techniques, templates, or proprietary tools
Client Responsibilities
You are responsible for providing accurate and legal content (video footage, images, music, etc.) for editing
You warrant that all materials you submit are free of third-party claims and do not infringe on intellectual property rights
Veloerra is not liable for issues arising from unauthorized or illegal materials provided by the client
Support & Communication
Veloerra provides customer support via email at support@veloerra.com
By engaging with our services, you agree to receive essential communications (project updates, delivery notices)
Promotional emails will only be sent if you have given consent, and you may unsubscribe at any time
Limitation of Liability
Veloerra strives to deliver high-quality video editing services but does not guarantee specific outcomes
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services
Changes to Terms
We may update these Terms and Conditions from time to time. Updated versions will be posted on this page with the revised Effective Date.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: support@veloerra.com
📍 Address: 30 N GOULD ST STE R SHERIDAN WYOMING 82801
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