At Veloerra, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and video editing services.
Information We Collect
When you use our platform, we may collect:
Personal Information: name, email address, phone number, billing details
Project Information: details you provide for video editing (scripts, files, media content)
Payment Information: processed securely by third-party payment providers (we do not store card details)
Usage Data: IP address, browser type, device information, and browsing activity
How We Use Your Information
We use your data to:
Provide and deliver our video editing services
Process and secure payments
Communicate with you about your projects, revisions, and support
Send service updates and promotional offers (only if you consent)
Improve our website, tools, and overall customer experience
Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience and analyze traffic. You may disable cookies in your browser, but some features may not function properly.
Data Sharing & Third Parties
We do not sell or rent your personal data. We may share limited information with trusted third-party providers (payment processors, hosting services, analytics tools). These providers are contractually obligated to protect your information.
Data Retention
We retain your personal information as long as necessary to provide services or as required by law. You may request deletion of your account and data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict certain processing activities
Request data portability
Withdraw consent for marketing communications
To exercise these rights, please contact us at 📧 support@veloerra.com.
Security
We implement industry-standard encryption and security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our services are not intended for individuals under 16 years old. If we discover that we have collected personal data from a minor without parental consent, we will delete it immediately.
International Users
If you access Veloerra from outside [Insert Country], please note that your data may be transferred and processed in countries with different data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: support@veloerra.com
📍 Address: 30 N GOULD ST STE R SHERIDAN WYOMING 82801
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