At Veloerra, we want you to have a smooth and professional experience with our video editing services.
If for any reason you are not satisfied with your purchase, we offer a simple and fair refund policy.
7-Day Money-Back Guarantee
You may request a full refund within 7 days of your project delivery. Refunds will only be granted if:
The delivered video does not meet the agreed project specifications.
Less than 20% of the editing work has been approved or used by the client.
Non-Refundable Situations
Refunds will not be issued if:
You have already approved or used more than 20% of the delivered project.
The refund request is made after 7 days from the delivery date.
The service was purchased through a promotional or discounted offer clearly marked as "non-refundable."
How to Request a Refund
To request a refund:
Contact us at 📧 support@veloerra.com.
Provide your project reference number and a brief explanation of your request.
Our support team will review your request within 3-5 business days.
Processing of Refunds
Approved refunds will be issued back to the original payment method used.
Depending on your bank or payment provider, refunds may take 5-10 business days to appear.
Service Access After Refund
If your refund is approved, access to any delivered video files or related services will be revoked immediately.
Special Cases
In exceptional situations (such as duplicate payments, billing errors, or technical issues), we will issue a full refund regardless of project progress.
Contact Us
For refund requests or questions about our policy, please reach out to us at:
📧 Email: support@veloerra.com
📍 Address: 30 N GOULD ST STE R SHERIDAN WYOMING 82801
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